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How dewa22 Handles Your Personal Information

Your account data — from your registered e-wallet details like DANA, OVO, or GoPay to your login activity — is handled under a clear set of rules we follow every time.

Account Data ProtectedE-Wallet PrivacyYour Right to AccessData Deletion RequestsIndonesia Region Policy
dewa22 How dewa22 Handles Your Personal Information
PRIVACY CONTACT PATHS

Reach Us About Your Data

If you want to know what personal data we hold, request a correction, or ask us to delete your account information, our support team handles these requests directly. You can reach us through live chat inside your account dashboard, by email at our listed support address, or through our mobile support channel if you're accessing from your phone. We aim to respond to data requests within the timeframe required under applicable local rules, and we'll confirm receipt of your request as soon as it's logged.

Live Chat Support Open your account dashboard and tap the chat icon. Our team handles data access and deletion requests through the same chat channel available for account queries.
Email Request Send your data inquiry to our support email listed in the account help section. Include your registered account ID so we can locate your record without delay.
Mobile Account Help From the mobile version of your account, navigate to Account Settings, then Help, to submit a privacy request directly from your device without switching to desktop.
DATA HANDLING STANDARDS

How We Protect and Manage Your Information

Account security and data handling are not separate concerns for us — they run together. Every login is verified through a session token, and suspicious activity from a new device triggers an additional verification step before access is granted. Your data is stored with encryption in transit and at rest, so information moving between your phone and our servers is not readable in plain text. We review our cookie practices regularly and you can adjust non-essential cookie preferences through the settings panel in your account.

Account Security Checks

Each login session is tied to a secure token. If we detect access from an unrecognised device, we ask you to verify before granting entry to your account and wallet.

Encrypted Data Storage

Your personal details and transaction records are encrypted both in transit and when stored. This applies to payment data linked to DANA, OVO, and GoPay accounts.

Cookie and Preference Control

We use session cookies to keep you logged in and preference cookies to remember your account settings. You can review and turn off non-essential cookies from your account panel.

Retention and Deletion Policy

We keep your data only as long as your account is active or as local law requires. Once deletion is confirmed, your personal records are removed within our published schedule.

Frequently Asked Questions About Your Privacy

Real questions about how your data is used, who can see it, and what you can do if something needs to change.

We collect your name, contact details, and the payment method you register — such as DANA, OVO, or GoPay. We also log device and session information to keep your account secure.

We share data only with payment processors needed to complete your transaction — for example, when processing a GoPay or OVO withdrawal. We do not sell your personal information to anyone.

You can submit a data access request through live chat in your account dashboard, by email, or through the Help section on the mobile account page. We'll respond with what we hold.

Yes. Submit a deletion request through your account's Help section or via our support email. We confirm what will be deleted, then process it according to our retention schedule.

After your account is closed, we retain your data only for the period required under applicable local regulation, then follow through with deletion as outlined in our policy.

Payment details are passed to the relevant processor only to complete your transaction. We encrypt data in transit and at rest, and we do not store full wallet credentials beyond the transaction reference.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.